Frequently Asked Questions
1. How do I get access to my lab and imaging results?
To gain access to your lab and imaging results you must first create your patient portal. Once you have established your patient portal you can log in and click the Test Results tab where you will be able to view your results.
Please be advised Lab Corp is no longer mailing a copy of your lab results but there is now a federal law that requires the lab to release results to you (electronically) at the same time they are released to me. In the past, I would receive the labs first and then send my interpretation and recommendations with the results to you through the portal. I will continue to do so. Ideally, to prevent confusion or anxiety about the meaning of the report, you can wait to get the notification from our practice about your labs and review them along with my explanations and suggestions in the practice's portal to ensure that you have the full context. if you look only in the LabCorp portal and do not read my lab message that comes later, you may miss a recommendation.
If your lab results do not appear in the patient portal they may still be pending; and if it is for pathology (colposcopy or biopsy) they will not be released to the patient portal until after you have followed up with Dr. Motyka in office. The same applies for those who have had any imaging other than routine screening.
2. I want to make my annual appointment but I also want to talk to Dr. Motyka about some of my health concerns, what should I do?
An annual exam is a once-a-year visit to your provider for a general health check, including a breast exam, pap smear, routine blood screening and any refills on medications. An annual exam visit does not include discussion of new problems or detailed review of chronic conditions that go outside the scope of gynecology. Should you have concerns that go outside of the guidelines for an annual visit Dr. Motyka suggests creating a follow up visit to give the time allotted to address your health concerns and needs.
3. What do I do if I have an Urgent message and need to speak to someone right away?
If it is a life threatening emergency please dial 911. Should you need to speak to someone during regular business hours about an urgent concern please call the office and notify the front desk. They may transfer you over to leave a detailed message for the medical assistant, but all messages are checked routinely and frequently throughout the day. We will also be checking messages sent via the patient portal which is a direct form of contact to the provider. We will try to get in contact with you as efficiently and promptly as possible as Dr. Motyka may require you to come in for a visit. If you have a concern that is after business hours please call the office to get in touch with the on call provider. We post the number for the Doctor on call on our phone message daily. This service is for direct access for the patient to a provider and is not a nurse triage phone line. We do not provide RX refills after hours. Please call the given number to reach the doctor on call. If you have to leave a message, the doctor should call you back within 30 minutes. If you do not receive a prompt call back, please call again. It is our goal to have the physician return your call directly in 30 minutes. Please do not use the on call line for non urgent issues or refill requests.
4. Should I have my labs drawn at your office or at Lab Corp? Will my labs be covered?
If your insurance carrier is BCBS or Cigna, they have made changes to their covered services and drawing your blood is no longer a covered service at our office. You may opt to have it drawn at LabCorp where the service is covered. Please be advised that for all insurance carriers the blood being drawn is a separate charge from the tests that are being ordered. These tests will vary in price depending on you coverage and benefits. Please check with you insurance carrier to see which routine screenings are covered. This will help you determine the cost of your labs and blood work.
5. Urgent appointments
We have a limited number of same day appointments each day for acute gynecology issues such as vaginitis, UTI, heavy bleeding, or pain. If your problem is urgent please let the scheduler know so she can accommodate your needs.